CUSTOMER SERVICES

You can send us your support request from our customer service via the form below. Your request will be returned as soon as possible. Please click to create a support request.

PAYMENT PROCESS

In order for your order to be approved, your payment transactions must be completed. You can order from our website with the one you prefer from the following payment ways.

  • by credit/debit card;
  • by transfer/EFT;
  • with PayPal;

Your order will be approved within a maximum of 2 working days for the payment received by transfer/EFT. You should write your order number in the description section when making a payment by transfer/EFT.

You can reach our account numbers from the table below: Our company title that should be written in the receiver part: ERSİN ERDOĞAN HES DESIGN

BANK ACCOUNT INFORMATION

DEUTSCHE BANK  BIC:DEUTDEDB390

IBAN:DE96390700240180403800,

BLZ:39070024

KONTO:320 180 4038 00

EU NUMMER/EORI No:DE783316033466179

UST-IDNR:DE282590941

  • Gift card/discount coupons are not valid for products with a campaign.
  • Gift card/discount coupon that has expired cannot be redefined.
  • The gift card/discount coupon is for single use only.
  • Cash on delivery; It is not available in our system as it is not suitable for secure payment system.

DELIVERY DETAILS

We prepare every order we receive as soon as possible and deliver it safely.
You can track the products you have ordered on the shipment tracking page.

SETUP

We leave the setup to you for easy and small products.

AFTER SALES SUPPORT

If something goes wrong with the products you buy from HES Markt, we are always here for the solution!