{"id":19639,"date":"2021-05-14T21:42:31","date_gmt":"2021-05-14T18:42:31","guid":{"rendered":"https:\/\/de.hesmarkt.com\/hilfezentrum\/"},"modified":"2022-02-14T06:28:36","modified_gmt":"2022-02-14T03:28:36","slug":"help-center","status":"publish","type":"page","link":"https:\/\/de.hesmarkt.com\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>CUSTOMER SERVICES<\/h3>\n<p>You can send us your support request from our customer service via the form below. Your request will be returned as soon as possible. Please click to create a support request.<\/p>\n<h3>PAYMENT PROCESS<\/h3>\n<p>In order for your order to be approved, your payment transactions must be completed. You can order from our website with the one you prefer from the following payment ways.<\/p>\n<ul>\n<li>by credit\/debit card;<\/li>\n<li>by transfer\/EFT;<\/li>\n<li>with PayPal;<\/li>\n<\/ul>\n<p>Your order will be approved within a maximum of 2 working days for the payment received by transfer\/EFT. You should write your order number in the description section when making a payment by transfer\/EFT.<\/p>\n<p>You can reach our account numbers from the table below: Our company title that should be written in the receiver part: ERS\u0130N ERDO\u011eAN HES DESIGN<\/p>\n<h3>BANK ACCOUNT INFORMATION<\/h3>\n<p>DEUTSCHE BANK\u00a0 BIC:DEUTDEDB390<\/p>\n<p>IBAN:DE96390700240180403800,<\/p>\n<p>BLZ:39070024<\/p>\n<p>KONTO:320 180 4038 00<\/p>\n<p>EU NUMMER\/EORI No:DE783316033466179<\/p>\n<p><strong>UST-IDNR:DE282590941<\/strong><\/p>\n<ul>\n<li>Gift card\/discount coupons are not valid for products with a campaign.<\/li>\n<li>Gift card\/discount coupon that has expired cannot be redefined.<\/li>\n<li>The gift card\/discount coupon is for single use only.<\/li>\n<li>Cash on delivery; It is not available in our system as it is not suitable for secure payment system.<\/li>\n<\/ul>\n<h3>DELIVERY DETAILS<\/h3>\n<p>We prepare every order we receive as soon as possible and deliver it safely.<br \/>\nYou can track the products you have ordered on the shipment tracking page.<\/p>\n<h3>SETUP<\/h3>\n<p>We leave the setup to you for easy and small products.<\/p>\n<h3>AFTER SALES SUPPORT<\/h3>\n<p>If something goes wrong with the products you buy from HES Markt, we are always here for the solution![\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;15465&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] CUSTOMER SERVICES You can send us your support request from our customer service via the form below. Your request will be returned as soon as possible. Please click to create a support request. PAYMENT PROCESS In order for your order to be approved, your payment transactions must be completed. You can order [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center - Hes Markt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/de.hesmarkt.com\/en\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - Hes Markt\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] CUSTOMER SERVICES You can send us your support request from our customer service via the form below. 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Your request will be returned as soon as possible. Please click to create a support request. PAYMENT PROCESS In order for your order to be approved, your payment transactions must be completed. 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